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CIPS L6M10 Exam Syllabus Topics:

Topic	Details
Topic 1	Understand the concept of reverse logistics and its impact on global logistics strategy: This section measures the skills of the target audience in assessing strategic factors influencing reverse logistics, such as government policies, economic considerations, and environmental impacts. It emphasizes understanding how these factors affect reverse logistics planning. A key skill measured is evaluating sustainability strategies in reverse logistics.
Topic 2	Understand the strategic logistical implications of globalization: This section measures the skills of Logistics Managers and focuses on evaluating the logistics challenges presented by globalization. It covers issues such as centralized versus regionalized inventory holdings, international logistics practices, and the impact of transportation pipelines on inventory costs. A key skill measured is identifying logistics challenges in a global context.
Topic 3	Understand global governance of the supply chain: This section measures the skills of Compliance Officers in assessing the impact of international legislation on globalized supply chains. It includes understanding jurisdictional issues and legal considerations affecting trade across multiple countries. A key skill measured is evaluating legal frameworks governing international trade.
Topic 4	Assess the strategic factors that influence reverse logistics: This section measures the skills of Logistics Coordinators in comparing factors affecting the implementation of reverse logistics strategies. It discusses challenges such as lack of infrastructure, forecasting difficulties, and perceptions of reverse logistics as a cost rather than a value-addition opportunity.

CIPS Global Logistics Strategy Sample Questions (Q198-Q203):

NEW QUESTION # 198
The following five companies are dealing with the challenge of managing a product portfolio, catering to diverse customer segments across international territories. Each company manager is tasked with prioritizing specific focus areas and allocating resources to overcome challenges.
Company A: A grocery store chain frequently offers special promotions and discounts, significantly affecting ordering patterns. These volatile prices make it challenging to maintain a consistent revenue stream.
Company B: A growing e-commerce business experiencing increased shipping costs due to the rapid expansion of product offerings and customer base. To maintain profitability, they need to reduce costs.
Company C: A custom-made furniture manufacturer facing order processing delays, leading to longer lead times and increased customer complaints.
Company D: A manufacturer of high-demand electronic gadgets experiencing demand exceeding supply, requiring order rationing. Customers are frustrated due to errors in the rationing system and have attempted to game the system.
Company E: A global electronics manufacturer struggling to manage its complex supply chain across multiple regions. The company needs to leverage technology to improve efficiency and reduce operational costs.
Q: For Company E, what should be the focus area analyzed by the company manager?
Answer Options:

A. Supply Chain technology
B. Cost efficiency
C. Pricing practices
D. Customer satisfaction
E. Order processing

Answer: A

Explanation:
Company E is struggling with a complex global supply chain. The best approach is to invest in supply chain technology to enhance efficiency. [P 166-169]

NEW QUESTION # 199
Under what conditions does the United Nations Convention on Contracts for the International Sale of Goods (CISG) typically apply to international sales contracts?

A. Only when both transacting parties are residents of contracting countries
B. When the transacting parties have not specified any applicable law
C. When the transacting parties explicitly choose the CISG in their contract
D. When the contract is exclusively for the sale of services

Answer: B

Explanation:
The CISG applies by default when the contract does not explicitly specify an applicable legal framework. [P-125]

NEW QUESTION # 200
Jara, a manager in a consumer electronics company, is exploring ways to enhance the company's customer support services. She is interested in using reverse logistics for repair and maintenance operations. Which of the following statements accurately reflects the role of reverse logistics in repair and maintenance?

A. Reverse logistics only applies to recycling and disposal of products.
B. Reverse logistics is not relevant for repair and maintenance operations.
C. Reverse logistics helps send goods from customers back to manufacturers for repair or maintenance.
D. Reverse logistics involves moving products from manufacturers to end users for repair.

Answer: C

Explanation:
Reverse logistics is required to send goods from customers back to the manufacturer (or another entity) along the supply chain for repair or maintenance. [P-152]

NEW QUESTION # 201
Mr. Mark works as a customer service manager for an e-commerce company called "ShopSmart." ShopSmart sells a wide range of products online, and Mark's team is responsible for addressing customer inquiries and issues. Below are five customer cases that need to be resolved. For each case, find the solution for the issue and select preventive measures.
Customer 1: Jane ordered a birthday gift for her daughter, but it arrived two days late, missing the special day. She had meticulously planned a surprise celebration, and the late delivery disrupted her plans. As a result, her daughter was left disappointed, and Jane is seeking not only a solution to the delayed delivery but also a way to make it up to her daughter.
Customer 2: Jack received a defective electronic gadget he ordered, and it's not functioning correctly. Jack wants to know how ShopSmart can rectify this situation and ensure that he receives a fully functional replacement or a refund.
Customer 3: Sarah received her order, but some items from her purchase were missing. Sarah is seeking a solution to get the missing items as soon as possible to avoid disappointment and inconvenience.
Customer 4: Mike noticed a billing discrepancy on his credit card statement related to a recent purchase. He's a loyal customer and has never encountered such an issue before. Mike is concerned about the erroneous charges on his statement and is looking for a prompt resolution and clarification regarding the billing error.
Customer 5: Emily wants a refund for a dress she ordered online, but it doesn't fit as expected. The dress size was not in line with ShopSmart's sizing chart, and Emily wants to return the dress and receive a refund promptly. She's looking for a hassle-free return process and a full refund for the purchase.
Q: What preventive measures will Mark take to address Customer 4 Mike's issue?
Answer Options:

A. Ensure consistency with sizing charts
B. Enhanced quality control
C. Improved delivery tracking systems
D. Improved order fulfillment
E. Update billing procedures

Answer: E

Explanation:
To prevent future billing errors, ShopSmart should update and improve its billing procedures. [P 166-169]

NEW QUESTION # 202
Which of the following factors may influence plant performance within the supply chain network? (Select all that apply)

A. Trade-offs between different performance metrics
B. Plant structure and infrastructure
C. Geographic location
D. Employee attitudes and mentality
E. Standardization of operations

Answer: A,B,C,D

Explanation:
Geographic location: Can influence plant performance based on its proximity to raw material sources or distribution centers.
Plant structure and infrastructure: Differences in structure and infrastructure can impact productivity.
Employee attitudes and mentality: Cultural variations and employee behavior can significantly affect plant performance.
Trade-offs between different performance metrics: Organizations may have to balance cost efficiency with responsiveness, impacting performance. [P 46-47]

NEW QUESTION # 203
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