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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q11-Q16):

NEW QUESTION # 11
Match the HP Active Care journey with the responsive party for each required action.

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Active Care journeyactions with the responsible parties:
* Register the HP Active Care Care Pack to the customerResponsible Party: Partner
* Setup/Configure PC and Download SoftwareResponsible Party: Customer (with support and guidance from the partner)
* Enroll DeviceResponsible Party: Customer (with support and guidance from the partner)
* Device MonitoredResponsible Party: HP Software (enables service on each device)
* Incidents LoggedResponsible Party: Customer (with support and guidance from the partner)
* Case CreationResponsible Party: HP
* Device Repair by HPResponsible Party: HP
This mapping ensures a clear understanding of who is responsible for each action during the lifecycle of the HP Active Care journey, including device enrollment, monitoring, and support tasks

NEW QUESTION # 12
Name a capability available within HP Essential Support.

A. Ability to order replacement parts from HP for defective third-party components
B. Remote problem diagnosis and troubleshooting to resolve most issues
C. Online status tracking during repair of product while at the repair center
D. Guaranteed 24 x 7 support and next-day turnaround

Answer: B

Explanation:
HP Essential Support provides a range of basic yet critical services, including remote problem diagnosis and troubleshooting. This service allows HP technicians to resolve most hardware and software issues without needing to send the device to a repair center. It is designed for organizations that need reliable support for their devices but may not require the full scope of premium support services. Essential Support focuses on efficiency and quick resolutions to keep devices operational with minimal downtime

NEW QUESTION # 13

Answer:

Explanation:

Explanation:
A close-up of a computer screen Description automatically generated

Here is the correct matching of theHP Workforce Computing Services portfolio componentwith the service it provides:
* Configuration and Deployment ServicesService provided: Help deliver great device experiences for customers' employees starting on day one, with services for seamless configuration, deployment, and zero-touch setup.
* Hardware Support ServicesService provided: Resolve employee device issues with minimal impact on your customers' IT teams with services that bring rapid repair or replacement to wherever they're needed most.
These services from HP Workforce Computing Solutions ensure smooth device setup and rapid support for any technical issues employees may face, improving both productivity and IT efficiency

NEW QUESTION # 14
Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.

A. HP Device Life Extension can be sold as a stand-alone service.
B. HP Device Life Extension supports sustainability RFP requests.
C. HP Device Life Extension always comes with Accidental Damage Protection.
D. HP Device Life Extension can be added-on to Essential, Premium, and Premium+.

Answer: B,C,D

Explanation:
HP's Device Life Extension is designed to extend the lifespan of devices while ensuring they remain productive and sustainable. This service is particularly beneficial in meeting sustainability RFP requests (B).
It can be added to various support levels like Essential, Premium, and Premium+ (D), making it flexible.
Additionally, it includes Accidental Damage Protection (C), ensuring that devices remain operational even in the event of unforeseen accidents

NEW QUESTION # 15
Which coverage does HP Post Warranty Support Service provide?

A. Extension beyond 12 months if needed
B. Additional 12 months of support based on the product's base warranty or selected Support Service package
C. No-cost device repairs made with certified HP parts
D. Access to Level 2 help desk technicians

Answer: B

Explanation:
HP Post Warranty Support Service provides customers with an extension of their original warrantyor service package for an additional 12 months. This service ensures that customers continue to receive the same level of support as in their base warranty, including coverage for repairs, parts, and labor, without interruptions. It is designed to extend the lifespan of devices, reduce unplanned downtime, and keep costs predictable

NEW QUESTION # 16
......

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